Help: Invoices
We use the Ravel Virtual Studios Clients website to keep track of all of our clients’ invoices. Usually, invoices are assigned directly to a project, but occasionally invoices can be independent of a project. A project may have multiple invoices, but usually will have only one. The RVS Clients site can accept credit card payments from residents of the United states. International clients will have to contact us for other means of payment.
Click here for an illustrated tutorial for how to pay for invoices.
Invoices List
We keep track of all invoices ever assigned to you. There are several ways to view all of your invoices. | ||
• | You can see the five most recent invoices on the “Home” page, from most to least recent. | ![]() (click to enlarge) |
• | You can see a list of all invoices by clicking on the “Invoices” tab in the left sidebar. The list will show 10 invoices at a time, and you can sort the list by invoice ID, status or creation time. Click on the name of an invoice to go to that invoice’s page. |
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• | You can see a list of invoices for a project by clicking on the “Invoices” tab at the top of the project’s page. The list will show 10 invoices at a time, and you can sort the list by invoice ID, status or creation time. Click on the name of an invoice to go to that invoice’s page. |
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Invoice Page
Each invoice has its own page, organized into sections marked by tabs at the top of the page. Each section will have the invoice’s name at the top of the page. | ||
• | Details: The default invoice page is the “Details” section. You can click on the “Details” tab at the top of the page to return to this section from other sections. The “Details” section contains the itemized invoice, description, invoice ID, the project the invoice is associated with (if applicable) and other details. The “Details” section also has buttons at the bottom of the page for most of the actions you can perform on a project; for example, committing to an invoice and paying for an invoice. |
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• | Payments: The “Payments” section has a list of all payments for the invoice. Payments are organized by method into “Credit Card Payments” and “Other Payments.” | ![]() (click to enlarge) |
Invoice Actions
This is a reference for the actions that can be performed on invoices. Please note that some actions may be disabled depending on the status of an invoice. | ||
• | Commit to invoice Click on the white “Pay with credit card” button at the bottom of the “Details” section page when the invoice has a status of “Estimate.” |
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• | Pay with credit card Click on the white “Pay with credit card” button at the bottom of the “Details” section page when the invoice has a status of “Payment Due” or “Payment Past Due.” |
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• | Pay with other If you’d like to pay for the invoice with other means, please contact us. |
Invoice Status Tags
This is a reference for the color-coded status tags in invoice lists and on the invoices themselves. | ||
• | ES Estimate The invoice is only an estimate, and you have not commited to paying it. If you would like to commit to and pay for the invoice, click here for an illustrated tutorial (cf. step 5). |
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• | PD Payment Due The invoice is ready for payment. Click here for an illustrated tutorial. |
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• | PPD Payment Past Due The invoice is past due for payment; please pay as soon as possible! Click here for an illustrated tutorial. |
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• | PE Payment Pending We have acknowledged that payment is pending for the invoice, but has not fully cleared. We’ll contact you if any further action is necessary on your part. |
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• | PF Paid in Full The invoice is paid in full, no further action is needed. |
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• | PP Pre-paid The invoice was pre-paid, no further action is needed. |
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• | VO Void The invoice has been voided, no further action is needed. |